833 lines
20 KiB
Markdown
833 lines
20 KiB
Markdown
# Item 7: Documentation Systems
|
||
|
||
**Priority:** High
|
||
**Target:** Production Launch
|
||
**Last Updated:** December 11, 2025
|
||
|
||
---
|
||
|
||
## Overview
|
||
|
||
Create comprehensive documentation systems including in-app help, marketing site documentation, API references, integration guides, workflow guides, and FAQs. Ensure users can self-serve for common questions and technical implementation.
|
||
|
||
---
|
||
|
||
## Current State Analysis
|
||
|
||
### Existing Documentation
|
||
|
||
**Location:** `docs/` folder in repository
|
||
|
||
**Current Structure:**
|
||
- System architecture docs
|
||
- Backend models and services
|
||
- Frontend components
|
||
- API references (partial)
|
||
- Deployment guides
|
||
|
||
**Issues:**
|
||
- Documentation scattered and incomplete
|
||
- No user-facing help system
|
||
- No in-app contextual help
|
||
- API documentation not published
|
||
- Integration guides missing
|
||
- FAQ not comprehensive
|
||
|
||
---
|
||
|
||
## Required Documentation Types
|
||
|
||
### A. In-App Documentation
|
||
|
||
**Purpose:** Help users within the application
|
||
|
||
---
|
||
|
||
#### 1. Contextual Help System
|
||
|
||
**Implementation:** Floating help icon + modal
|
||
|
||
**Location:** Every major page
|
||
|
||
**Features:**
|
||
- Help icon in page header (question mark)
|
||
- Click to open help modal
|
||
- Modal contains:
|
||
- Page overview
|
||
- Key features explanation
|
||
- Quick tips
|
||
- Link to full documentation
|
||
- Video tutorial (if available)
|
||
|
||
**Example (Keywords Page):**
|
||
|
||
```
|
||
┌────────────────────────────────────────────────┐
|
||
│ Help: Keywords Page [×] │
|
||
├────────────────────────────────────────────────┤
|
||
│ Overview │
|
||
│ ───────────────────────────────────────────── │
|
||
│ The Keywords page is where you extract and │
|
||
│ manage SEO keywords for your content strategy.│
|
||
│ │
|
||
│ Key Features │
|
||
│ ───────────────────────────────────────────── │
|
||
│ • Add Keywords: Manually or import from CSV │
|
||
│ • Cluster: Group keywords semantically │
|
||
│ • Volume & Difficulty: SEO metrics │
|
||
│ • Status: Track mapping progress │
|
||
│ │
|
||
│ Quick Tips │
|
||
│ ───────────────────────────────────────────── │
|
||
│ 💡 Start with 20-50 keywords │
|
||
│ 💡 Run clustering after adding keywords │
|
||
│ 💡 Use filters to find unmapped keywords │
|
||
│ │
|
||
│ [Watch Tutorial Video] [View Full Docs] │
|
||
└────────────────────────────────────────────────┘
|
||
```
|
||
|
||
**Content per Page:**
|
||
|
||
| Page | Overview | Key Actions | Tips |
|
||
|------|----------|-------------|------|
|
||
| **Keywords** | Extract and manage keywords | Add, Import, Cluster | Start with 20-50, run clustering |
|
||
| **Clusters** | View keyword groups | Edit, Generate Ideas | Review cluster names for clarity |
|
||
| **Ideas** | Content ideas from clusters | Edit, Convert to Tasks | Check word count estimates |
|
||
| **Tasks** | Content generation queue | Generate Content | Monitor credit usage |
|
||
| **Content** | Review generated articles | Edit, Publish | Optimize before publishing |
|
||
| **Images** | Manage article images | Generate Images | Check image relevance |
|
||
| **Automation** | Automate workflows | Configure, Run | Start with small batches |
|
||
|
||
---
|
||
|
||
#### 2. Onboarding Tour
|
||
|
||
**Component:** `frontend/src/components/onboarding/OnboardingTour.tsx` (NEW)
|
||
|
||
**Purpose:** First-time user walkthrough
|
||
|
||
**Trigger:** First login or first page visit
|
||
|
||
**Steps:**
|
||
|
||
**Step 1: Welcome**
|
||
- "Welcome to IGNY8!"
|
||
- "Let's take a quick tour to get you started"
|
||
- [Start Tour] [Skip]
|
||
|
||
**Step 2: Setup**
|
||
- "First, connect your site and configure settings"
|
||
- Points to Setup menu
|
||
- [Next]
|
||
|
||
**Step 3: Keywords**
|
||
- "Add keywords to start planning content"
|
||
- Points to Keywords page
|
||
- [Next]
|
||
|
||
**Step 4: Planner Workflow**
|
||
- "Use the Planner to organize keywords and generate ideas"
|
||
- Shows workflow diagram
|
||
- [Next]
|
||
|
||
**Step 5: Writer Workflow**
|
||
- "The Writer generates content from your ideas"
|
||
- Shows content generation process
|
||
- [Next]
|
||
|
||
**Step 6: Credits**
|
||
- "Each AI operation uses credits. Monitor usage here."
|
||
- Points to credits display
|
||
- [Next]
|
||
|
||
**Step 7: Done**
|
||
- "You're all set! Start by adding keywords."
|
||
- [Go to Keywords] [Finish Tour]
|
||
|
||
**Implementation:**
|
||
- Use library like `react-joyride` or custom tooltips
|
||
- Store tour completion in localStorage
|
||
- Option to restart tour from settings
|
||
|
||
---
|
||
|
||
#### 3. Tooltips on UI Elements
|
||
|
||
**Coverage:**
|
||
|
||
| Element | Tooltip Text |
|
||
|---------|--------------|
|
||
| Cluster button | "Group keywords by semantic similarity using AI" |
|
||
| Generate Ideas button | "Create content ideas from selected clusters" |
|
||
| Generate Content button | "Write articles from tasks using AI" |
|
||
| Generate Images button | "Create images from prompts using AI" |
|
||
| Word count field | "Target word count: 500, 1000, or 1500 words" |
|
||
| Content structure dropdown | "Article format: guide, review, listicle, etc." |
|
||
| Status badges | "Current processing status: pending, completed, failed" |
|
||
| Credit balance | "Remaining credits for AI operations" |
|
||
| Site selector | "Select site for this workflow" |
|
||
| Sector selector | "Select industry sector for context" |
|
||
|
||
**Implementation:**
|
||
- Use Tooltip component (from Item 4)
|
||
- Add to all icons, dropdowns, status indicators
|
||
- Keep text brief (1-2 sentences)
|
||
|
||
---
|
||
|
||
#### 4. Inline Help Text
|
||
|
||
**Placement:** Under form fields
|
||
|
||
**Examples:**
|
||
|
||
```tsx
|
||
<FormField label="Keywords">
|
||
<input type="text" placeholder="Enter keyword" />
|
||
<InlineHelp>
|
||
Use lowercase, no special characters.
|
||
Separate multiple keywords with commas.
|
||
</InlineHelp>
|
||
</FormField>
|
||
|
||
<FormField label="Word Count">
|
||
<select>
|
||
<option value="500">500 words</option>
|
||
<option value="1000">1000 words</option>
|
||
<option value="1500">1500 words</option>
|
||
</select>
|
||
<InlineHelp>
|
||
Choose article length. Affects credit usage (1 credit per 100 words).
|
||
</InlineHelp>
|
||
</FormField>
|
||
```
|
||
|
||
---
|
||
|
||
### B. Marketing Site Documentation
|
||
|
||
**Purpose:** Public-facing help center
|
||
|
||
**Location:** `/help` or `/docs` section of marketing site
|
||
|
||
---
|
||
|
||
#### 1. Help Center Structure
|
||
|
||
**Homepage:** `/help`
|
||
|
||
**Categories:**
|
||
|
||
```
|
||
Help Center
|
||
├── Getting Started
|
||
│ ├── Creating Your Account
|
||
│ ├── Setting Up Your First Site
|
||
│ ├── Understanding Credits
|
||
│ └── Quick Start Guide
|
||
├── Planner Module
|
||
│ ├── Adding Keywords
|
||
│ ├── Keyword Clustering
|
||
│ ├── Generating Ideas
|
||
│ └── Content Planning Strategy
|
||
├── Writer Module
|
||
│ ├── Creating Tasks
|
||
│ ├── Generating Content
|
||
│ ├── Generating Images
|
||
│ ├── Editing Content
|
||
│ └── Publishing to WordPress
|
||
├── Automation
|
||
│ ├── Setting Up Automation
|
||
│ ├── Configuring Stages
|
||
│ ├── Monitoring Progress
|
||
│ └── Troubleshooting Automation
|
||
├── Integrations
|
||
│ ├── WordPress Setup
|
||
│ ├── Google Search Console
|
||
│ ├── API Integration
|
||
│ └── OAuth Connections
|
||
├── Billing & Plans
|
||
│ ├── Understanding Plans
|
||
│ ├── Managing Credits
|
||
│ ├── Upgrading Your Plan
|
||
│ └── Invoices and Payments
|
||
├── Troubleshooting
|
||
│ ├── Common Errors
|
||
│ ├── API Issues
|
||
│ ├── Publishing Problems
|
||
│ └── Credit Deduction Issues
|
||
└── FAQ
|
||
├── General Questions
|
||
├── Pricing Questions
|
||
├── Technical Questions
|
||
└── Account Questions
|
||
```
|
||
|
||
**Each article contains:**
|
||
- Title
|
||
- Last updated date
|
||
- Estimated reading time
|
||
- Content with screenshots/gifs
|
||
- Related articles
|
||
- "Was this helpful?" feedback
|
||
- Contact support link
|
||
|
||
---
|
||
|
||
#### 2. API Documentation
|
||
|
||
**Location:** `/docs/api` or `/api-docs`
|
||
|
||
**Format:** OpenAPI/Swagger or similar
|
||
|
||
**Sections:**
|
||
|
||
**Authentication**
|
||
- Getting API keys
|
||
- Authentication methods (Bearer token)
|
||
- Rate limits
|
||
- Error codes
|
||
|
||
**Endpoints by Module:**
|
||
|
||
**Planner API**
|
||
- `GET /api/v1/planner/keywords/` - List keywords
|
||
- `POST /api/v1/planner/keywords/` - Create keyword
|
||
- `POST /api/v1/planner/keywords/auto_cluster/` - Trigger clustering
|
||
- `GET /api/v1/planner/clusters/` - List clusters
|
||
- `POST /api/v1/planner/ideas/generate/` - Generate ideas
|
||
|
||
**Writer API**
|
||
- `GET /api/v1/writer/tasks/` - List tasks
|
||
- `POST /api/v1/writer/tasks/` - Create task
|
||
- `POST /api/v1/writer/tasks/{id}/generate_content/` - Generate content
|
||
- `GET /api/v1/writer/content/` - List content
|
||
- `POST /api/v1/writer/content/{id}/generate_images/` - Generate images
|
||
|
||
**Automation API**
|
||
- `GET /api/v1/automation/runs/` - List runs
|
||
- `POST /api/v1/automation/runs/start/` - Start automation
|
||
- `POST /api/v1/automation/runs/{id}/pause/` - Pause automation
|
||
- `POST /api/v1/automation/runs/{id}/resume/` - Resume automation
|
||
|
||
**Billing API**
|
||
- `GET /api/v1/billing/credits/` - Get credit balance
|
||
- `GET /api/v1/billing/usage/` - Get usage logs
|
||
- `GET /api/v1/billing/invoices/` - List invoices
|
||
|
||
**System API**
|
||
- `GET /api/v1/system/prompts/` - List prompts
|
||
- `GET /api/v1/system/settings/` - Get settings
|
||
- `POST /api/v1/system/settings/` - Update settings
|
||
|
||
**For Each Endpoint Document:**
|
||
- HTTP method and path
|
||
- Description
|
||
- Authentication required
|
||
- Request parameters
|
||
- Request body schema
|
||
- Response schema
|
||
- Example request
|
||
- Example response
|
||
- Possible error codes
|
||
|
||
**Example Entry:**
|
||
|
||
```markdown
|
||
## Generate Content
|
||
|
||
`POST /api/v1/writer/tasks/{id}/generate_content/`
|
||
|
||
Generate AI content for a specific task.
|
||
|
||
### Authentication
|
||
Required. Bearer token.
|
||
|
||
### Parameters
|
||
- `id` (path, required): Task ID
|
||
|
||
### Request Body
|
||
```json
|
||
{
|
||
"word_count": 1000,
|
||
"content_structure": "article"
|
||
}
|
||
```
|
||
|
||
### Response
|
||
```json
|
||
{
|
||
"status": "success",
|
||
"task_id": "celery-task-uuid",
|
||
"message": "Content generation started"
|
||
}
|
||
```
|
||
|
||
### Errors
|
||
- `400 Bad Request`: Invalid parameters
|
||
- `403 Forbidden`: Insufficient credits
|
||
- `404 Not Found`: Task not found
|
||
- `429 Too Many Requests`: Rate limit exceeded
|
||
|
||
### Credit Cost
|
||
1 credit per 100 words (10 credits for 1000-word article)
|
||
```
|
||
|
||
---
|
||
|
||
#### 3. Integration Guides
|
||
|
||
**Purpose:** Step-by-step setup instructions
|
||
|
||
---
|
||
|
||
**A. WordPress Integration Guide**
|
||
|
||
**Location:** `/docs/integrations/wordpress`
|
||
|
||
**Sections:**
|
||
|
||
1. **Prerequisites**
|
||
- WordPress 5.0+ required
|
||
- Admin access
|
||
- REST API enabled
|
||
|
||
2. **Installation Steps**
|
||
- Install WordPress plugin (if applicable) or use API
|
||
- Generate application password in WordPress
|
||
- Enter credentials in IGNY8
|
||
|
||
3. **Configuration**
|
||
- Set default post type
|
||
- Set default category
|
||
- Configure SEO settings
|
||
- Set featured image rules
|
||
|
||
4. **Publishing Workflow**
|
||
- How content syncs
|
||
- How images are uploaded
|
||
- How meta tags are set
|
||
- How to schedule posts
|
||
|
||
5. **Troubleshooting**
|
||
- Connection errors
|
||
- Publishing failures
|
||
- Image upload issues
|
||
- Permission problems
|
||
|
||
6. **Screenshots**
|
||
- Annotated screenshots for each step
|
||
|
||
---
|
||
|
||
**B. Google Search Console Integration**
|
||
|
||
**Location:** `/docs/integrations/google-search-console`
|
||
|
||
**Sections:**
|
||
|
||
1. **Setup**
|
||
- OAuth authentication
|
||
- Site verification
|
||
- Permission requirements
|
||
|
||
2. **Keyword Import**
|
||
- Importing search queries
|
||
- Volume and position data
|
||
- Filtering options
|
||
|
||
3. **Syncing**
|
||
- Auto-sync frequency
|
||
- Manual sync
|
||
- Data refresh
|
||
|
||
4. **Troubleshooting**
|
||
- OAuth errors
|
||
- Permission issues
|
||
- Data not syncing
|
||
|
||
---
|
||
|
||
**C. API Integration Guide**
|
||
|
||
**Location:** `/docs/integrations/api`
|
||
|
||
**Sections:**
|
||
|
||
1. **Getting Started**
|
||
- Generating API keys
|
||
- Testing with cURL
|
||
- Rate limits
|
||
|
||
2. **Authentication**
|
||
- Bearer token usage
|
||
- Security best practices
|
||
|
||
3. **Common Workflows**
|
||
- Automated keyword import
|
||
- Bulk content generation
|
||
- Publishing pipelines
|
||
|
||
4. **Webhooks** (if implemented)
|
||
- Setting up webhooks
|
||
- Event types
|
||
- Payload structure
|
||
|
||
5. **Code Examples**
|
||
- Python example
|
||
- JavaScript example
|
||
- PHP example
|
||
|
||
---
|
||
|
||
#### 4. Workflow Guides
|
||
|
||
**Purpose:** End-to-end workflow documentation
|
||
|
||
---
|
||
|
||
**A. Planner to Writer SEO Flow**
|
||
|
||
**Location:** `/docs/workflows/seo-content-flow`
|
||
|
||
**Content:**
|
||
|
||
**Step 1: Keyword Research**
|
||
- Add keywords manually or import from GSC
|
||
- Aim for 50-100 keywords per topic area
|
||
- Include variety of search volumes
|
||
|
||
**Step 2: Keyword Clustering**
|
||
- Run AI clustering on keywords
|
||
- Review cluster names and descriptions
|
||
- Merge or split clusters as needed
|
||
|
||
**Step 3: Idea Generation**
|
||
- Select clusters
|
||
- Generate content ideas
|
||
- Review cluster hub vs supporting ideas
|
||
- Check word count estimates
|
||
|
||
**Step 4: Task Creation**
|
||
- Convert ideas to tasks
|
||
- Set word count and structure
|
||
- Organize by priority
|
||
|
||
**Step 5: Content Generation**
|
||
- Generate content for tasks
|
||
- Monitor credit usage
|
||
- Review generated content
|
||
|
||
**Step 6: Image Generation**
|
||
- Generate image prompts
|
||
- Generate images from prompts
|
||
- Review and approve images
|
||
|
||
**Step 7: Publishing**
|
||
- Edit content as needed
|
||
- Publish to WordPress
|
||
- Monitor performance
|
||
|
||
**Screenshots/Videos for each step**
|
||
|
||
---
|
||
|
||
**B. Automation Workflow**
|
||
|
||
**Location:** `/docs/workflows/automation`
|
||
|
||
**Content:**
|
||
|
||
**Overview**
|
||
- What automation does
|
||
- When to use it
|
||
- Prerequisites
|
||
|
||
**Configuration**
|
||
- Stage batch sizes
|
||
- Delays between stages
|
||
- Credit budgets
|
||
|
||
**Execution**
|
||
- Starting a run
|
||
- Monitoring progress
|
||
- Pausing and resuming
|
||
|
||
**Results**
|
||
- Reviewing output
|
||
- Handling failures
|
||
- Re-running stages
|
||
|
||
---
|
||
|
||
#### 5. Credit System Documentation
|
||
|
||
**Location:** `/docs/billing/credits`
|
||
|
||
**Sections:**
|
||
|
||
**How Credits Work**
|
||
- What credits are
|
||
- How they're used
|
||
- How to purchase
|
||
|
||
**Credit Costs**
|
||
|
||
| Operation | Credits | Example |
|
||
|-----------|---------|---------|
|
||
| Keyword Clustering | 10 | Cluster 50 keywords = 10 credits |
|
||
| Idea Generation | 15 per cluster | 3 clusters = 45 credits |
|
||
| Content Generation | 1 per 100 words | 1000-word article = 10 credits |
|
||
| Image Prompt Extraction | 3 | 1 article = 3 credits |
|
||
| Image Generation | 6 per image | 5 images = 30 credits |
|
||
|
||
**Credit Management**
|
||
- Viewing balance
|
||
- Monitoring usage
|
||
- Auto top-up
|
||
- Purchasing credits
|
||
|
||
**Rollover Policy**
|
||
- Monthly credits
|
||
- Expiration rules
|
||
- Unused credit handling
|
||
|
||
---
|
||
|
||
#### 6. Data Privacy & Security
|
||
|
||
**Location:** `/docs/security`
|
||
|
||
**Sections:**
|
||
|
||
**Data Storage**
|
||
- Where data is stored
|
||
- Data encryption
|
||
- Backup frequency
|
||
|
||
**Access Control**
|
||
- User roles and permissions
|
||
- Account isolation
|
||
- API security
|
||
|
||
**Compliance**
|
||
- GDPR compliance
|
||
- Data deletion
|
||
- Export your data
|
||
|
||
**Best Practices**
|
||
- Password requirements
|
||
- Two-factor authentication (if available)
|
||
- API key management
|
||
|
||
---
|
||
|
||
### C. FAQ System
|
||
|
||
**Purpose:** Quick answers to common questions
|
||
|
||
**Location:** `/help/faq` and in-app FAQ modal
|
||
|
||
---
|
||
|
||
#### FAQ Categories
|
||
|
||
**1. General Questions**
|
||
|
||
Q: What is IGNY8?
|
||
A: IGNY8 is an AI-powered content creation platform...
|
||
|
||
Q: How does the AI work?
|
||
A: We use advanced NLP and semantic AI...
|
||
|
||
Q: Is my content unique?
|
||
A: Yes, all content is generated fresh for you...
|
||
|
||
Q: Can I edit AI-generated content?
|
||
A: Yes, you have full control to edit...
|
||
|
||
---
|
||
|
||
**2. Pricing Questions**
|
||
|
||
Q: What happens when I run out of credits?
|
||
A: You can purchase more credits or upgrade your plan...
|
||
|
||
Q: Can I change plans mid-month?
|
||
A: Yes, you can upgrade anytime. Prorated refunds for downgrades...
|
||
|
||
Q: Do unused credits roll over?
|
||
A: Monthly credits expire at the end of your billing cycle...
|
||
|
||
Q: What's included in Enterprise?
|
||
A: Custom credit allocations, priority support, dedicated account manager...
|
||
|
||
Q: Is there a free trial?
|
||
A: Yes, 14-day free trial on paid plans, no credit card required...
|
||
|
||
Q: Can I cancel anytime?
|
||
A: Yes, cancel anytime from your account settings...
|
||
|
||
---
|
||
|
||
**3. Content Generation Questions**
|
||
|
||
Q: How long does content generation take?
|
||
A: Typically 10-30 seconds per 1000-word article...
|
||
|
||
Q: Can I control the writing style?
|
||
A: Yes, choose tone, structure, and use author profiles...
|
||
|
||
Q: What languages are supported?
|
||
A: Currently English, with more languages planned...
|
||
|
||
Q: Can I generate product descriptions?
|
||
A: Yes, select "product_page" content structure...
|
||
|
||
Q: How accurate is SEO optimization?
|
||
A: Content includes primary keywords, proper structure, and meta tags...
|
||
|
||
---
|
||
|
||
**4. Integration Questions**
|
||
|
||
Q: Which WordPress versions are supported?
|
||
A: WordPress 5.0 and above...
|
||
|
||
Q: Do I need a plugin?
|
||
A: No, uses WordPress REST API. Plugin optional for advanced features...
|
||
|
||
Q: Can I publish to multiple sites?
|
||
A: Yes, create multiple site connections...
|
||
|
||
Q: Does it work with WooCommerce?
|
||
A: Yes, can generate product descriptions and category content...
|
||
|
||
Q: Can I import from Google Docs?
|
||
A: Not directly, but you can copy/paste or import CSV...
|
||
|
||
---
|
||
|
||
**5. Technical Questions**
|
||
|
||
Q: Is there an API?
|
||
A: Yes, full REST API available on Growth plan and above...
|
||
|
||
Q: What are the rate limits?
|
||
A: API: 100 requests/minute. Content generation: No limit but subject to credits...
|
||
|
||
Q: Can I use webhooks?
|
||
A: Yes, webhook support for automation events (Enterprise)...
|
||
|
||
Q: How do I get API keys?
|
||
A: Generate from Settings > Integrations > API Access...
|
||
|
||
Q: Is there a mobile app?
|
||
A: Not yet, but the web app is mobile-responsive...
|
||
|
||
---
|
||
|
||
**6. Account & Billing Questions**
|
||
|
||
Q: How do I upgrade my plan?
|
||
A: Go to Settings > Billing > Upgrade Plan...
|
||
|
||
Q: What payment methods do you accept?
|
||
A: Credit/debit cards via Stripe, PayPal, bank transfer (Enterprise)...
|
||
|
||
Q: Can I get an invoice?
|
||
A: Yes, invoices are automatically generated and emailed...
|
||
|
||
Q: How do I add team members?
|
||
A: Settings > Team > Invite User (available on Starter and above)...
|
||
|
||
Q: Can I delete my account?
|
||
A: Yes, Settings > Account > Delete Account. Data deleted after 14 days...
|
||
|
||
---
|
||
|
||
## Implementation Plan
|
||
|
||
### Phase 1: In-App Help (Week 1-2)
|
||
1. ✅ Create contextual help component
|
||
2. ✅ Write help content for each page
|
||
3. ✅ Add help icons to all pages
|
||
4. ✅ Create onboarding tour component
|
||
5. ✅ Implement tour steps
|
||
|
||
### Phase 2: Help Center (Week 2)
|
||
1. ✅ Set up help center structure
|
||
2. ✅ Write Getting Started guides
|
||
3. ✅ Write module-specific guides
|
||
4. ✅ Create workflow documentation
|
||
5. ✅ Add screenshots and videos
|
||
|
||
### Phase 3: API Documentation (Week 2-3)
|
||
1. ✅ Document all API endpoints
|
||
2. ✅ Create code examples
|
||
3. ✅ Set up API documentation tool (Swagger/Redoc)
|
||
4. ✅ Test all endpoints
|
||
5. ✅ Publish API docs
|
||
|
||
### Phase 4: Integration Guides (Week 3)
|
||
1. ✅ Write WordPress integration guide
|
||
2. ✅ Write GSC integration guide
|
||
3. ✅ Write API integration guide
|
||
4. ✅ Create screenshots
|
||
5. ✅ Test guides with fresh account
|
||
|
||
### Phase 5: FAQ (Week 3)
|
||
1. ✅ Compile common questions
|
||
2. ✅ Write answers
|
||
3. ✅ Categorize questions
|
||
4. ✅ Create searchable FAQ interface
|
||
5. ✅ Add FAQ to help center and in-app
|
||
|
||
---
|
||
|
||
## Success Metrics
|
||
|
||
- ✅ Help content available for all major pages
|
||
- ✅ Onboarding tour completed by 70%+ of new users
|
||
- ✅ Help center covers 100% of core features
|
||
- ✅ API documentation complete for all endpoints
|
||
- ✅ Integration guides tested and validated
|
||
- ✅ FAQ answers top 50 common questions
|
||
- ✅ User support requests decrease by 40%
|
||
- ✅ Documentation feedback positive (thumbs up > 80%)
|
||
|
||
---
|
||
|
||
## Related Files Reference
|
||
|
||
### Frontend (NEW)
|
||
- `frontend/src/components/help/HelpModal.tsx`
|
||
- `frontend/src/components/onboarding/OnboardingTour.tsx`
|
||
- `frontend/src/pages/Help/` - Help center pages
|
||
- `frontend/src/pages/Docs/` - API documentation
|
||
|
||
### Content (NEW)
|
||
- `docs/help/` - Help center articles (Markdown)
|
||
- `docs/api/` - API documentation (OpenAPI spec)
|
||
- `docs/guides/` - Integration and workflow guides
|
||
|
||
### Backend
|
||
- API endpoint for serving documentation
|
||
- Search functionality for help center
|
||
|
||
---
|
||
|
||
## Notes
|
||
|
||
- Keep documentation up to date with product changes
|
||
- Use analytics to track which docs are most viewed
|
||
- Collect user feedback on helpfulness
|
||
- Consider video tutorials for complex workflows
|
||
- Plan for multilingual documentation (future)
|
||
- Consider community forum or knowledge base (future)
|
||
- Regular doc reviews (monthly or after major updates)
|
||
- Use simple language, avoid jargon
|
||
- Include lots of examples and screenshots
|
||
- Test documentation with actual users before launch
|